FAQs

We offer free shipping via UPS Ground for orders over $250 in the Continental United States. For expedited shipping, orders under $250, or orders outside the Continental US, there will be a charge for shipping that depends upon your location and the product ordered.

Your order will ship from SUNFLOW’s warehouse in New Jersey within 2-4 business days.

Once your order leaves our warehouse, its arrival depends on your shipping method and location. If you choose our UPS ground shipping option, your order will arrive within 1-5 business days, depending on your location.

Our warehouse team takes a break on weekends and federal holidays, so orders placed on those days will be shipped the following business day.

SUNFLOW ships to all states in the United States, including Alaska, Hawaii and Puerto Rico. Sunflow also offers international shipping options. 

We do ship to Alaska, Hawaii and Puerto Rico.  Shipping to these locations is not complimentary.

We do not ship to PO Boxes.

To initiate a return, please email returns@getsunflow.com with
your order number and reason for return. Please evaluate your SUNFLOW chairs
inside your home to make a return decision. Once your products are used
outdoors, we cannot accept them for return. Full price unused merchandise
can be returned within 14 days of the delivery date for a full refund minus $20
per box, for return shipping. We accept returns for items in their original unused
condition, with all tags attached in the original packaging. Any gifts with
purchase items must be returned with the order. SUNFLOW does not refund the
original cost that you may have paid for shipping the order to you or for
premium shipping if selected. The cost of shipping returns outside the
Continental United States is the customer's responsibility. If you return
accessories in a box separately from a chair return, there is a $15 return
shipping fee deducted from your refund. All sale merchandise is final sale and
cannot be returned. 

Upon receipt of returned goods, SUNFLOW
reserves the right to deny refund if the merchandise does not meet return
policy requirements. Items purchased at any other stores or websites may not be
returned to getsunflow.com. Refunds will be credited back to the original
credit card used for purchase.

Rinse thoroughly with fresh water and allow it to dry completely before storage.

1. Position the folded chair with the backrest's SUNFLOW logo facing you with the bottom gray cross bar on the sand.  Step on the bottom cross bar.

2. Press and hold the gray silicone button on the top crossbar.  With some force, pull the crossbar straight up, as far as it will go, to extend both the backrest and the back legs.  You'll feel two clicks, one when the backrest is fully extended and another when the back legs are fully extended. Don't be timid!

3. Holding the bar in this position, use your other hand to grab the front legs from the side.  Swing the front legs out and up to extend while lowering your chair to the ground. You'll hear another click!

1.   Lean Forward, taking your weight off the backrest.

2.  Place your fingers on the triggers located on both sides of the seat, just behind the front legs.

3.  Pull both triggers and use your weight to recline to one of four positions.  Release to lock.

4.  Pull backrest to return to upright position.

1. Return your chair to the upright position.  Brush off excess sand and debris.

2. Stand behind the chair and step on the bottom crossbar. With force, pull the top crossbar straight up as far as it will go, until the backrest and back legs are in line and perpendicular to the ground.

3. Press the gray silicone button and firmly push the crossbar down to telescope the backrest and also collapse the back legs completely.

1. Secure clips facing down on top crossbar

2. Extend to provide desired coverage

3. Stores easily behind the backrest

4. Protects from 98% of the sun’s harmful rays

The Drink Holder easily and securely clips onto the front legs of your SUNFLOW chair. It accommodates a variety of beverages, from a small aluminum can to a large insulated water bottle.  It also pivots 360 degrees for easy access.

Just attach the Dry Bag to the buttons on either side of your SUNFLOW chair and make sure the botttom of the bag is parallel to the ground.

We are dedicated to delivering amazing products, but sometimes the unexpected happens, so if there’s a manufacturing issue with your SUNFLOW product, we provide a warranty.

SUNFLOW offers a Five-Year Limited Warranty for all orders placed on or after June 1, 2024. Orders placed prior to June 1, 2024, will continue to be covered by the warranty in place at the time of your purchase.

Review our detailed policy on the Warranty page.

Please email us at hello@getsunflow.com with any questions.