FAQs – Sunflow

Full price merchandise can be returned for a full refund within 14 days of the delivery date. We will accept returns for items in their original unused condition, with all tags attached. A copy of the original invoice must be included with the returned item. Merchandise must be returned in its original packaging. Refunds will be credited back to credit cards within 30 days of receipt of goods. All sale merchandise is FINAL SALE. We do not accept returns or exchanges on sale merchandise. Upon receipt of returned goods, SUNFLOW reserves the right to deny refund if the merchandise does not meet return policy requirements. Items purchased at any other stores or websites may not be returned to getsunflow.com. Exchange and return policies are subject to change without notice. All returns and exchange shipping is charged to the customer unless otherwise specified on the website for a limited time offer.

Your order will ship from our warehouse within 3 business days. Once your order leaves our warehouse, its arrival depends on your shipping method and location. If you choose our free FedEx ground shipping option, your order will arrive within 1-5 business days, depending on your location.

Our warehouse team takes a break on weekends and federal holidays, so orders placed on those days will be shipped the following business day.

At the moment, SUNFLOW ships to all states in the United States, and provides free ground shipping to the contiguous 48 states as well as the District of Columbia. Shipping to Alaska, Hawaii and Puerto Rico is not complimentary. If you are interested in ordering SUNFLOW from an area outside the United States, please email hello@getsunflow.com.

1. Position the folded chair with the backrest's SUNFLOW logo facing you with the bottom gray cross bar on the sand. Step on the bottom cross bar.

2. Press and hold the gray silicone button on the top crossbar. With some force, pull the crossbar straight up, as far as it will go, to extend both the backrest and the back legs. You'll feel two clicks, one when the backrest in fully extended and another when the back legs are fully extended. Don't be timid!

3. Holding the bar in this position, use your other hand to grab the front legs from the side. Swing the front legs out and up to extend while lowering your chair to the ground. You'll hear another click!

1. Lean Forward, taking your weight off the backrest.

2. Place your fingers on the triggers located on both sides of the seat, just behind the front legs.

3. Pull both triggers and use your weight to recline to one of four positions. Release to lock.

4. Pull backrest to return to upright position.

1. Return your chair to the upright position. Brush off excess sand and debris.

2. Stand behind the chair and step on the bottom crossbar. With force, pull the top crossbar straight up as far as it will go, until the backrest and back legs are in line and perpendicular to the ground.

3. Press the gray silicone button and firmly push the crossbar down to telescope the backrest and also collapse the back legs completely.

SUNFLOW offers a Limited Warranty for Damaged or Defective Goods
We are dedicated to delivering amazing products, but sometimes the unexpected happens, so if there’s an issue with your SUNFLOW product, we provide the below limited warranty.

If you receive an item that is damaged or faulty or your item breaks within one year of purchase, please notify us at hello@getsunflow.com. We will request photos of the damage to be attached in your email. We will arrange for the item to be repaired or replaced at our discretion. We may ask you to ship the damaged/faulty item back in its original packaging with all tags in place, if possible. We will assess the item upon return of the product. If the item is no longer in stock, a full refund will be issued.

THIS LIMITED WARRANTY APPLIES TO THE FOLLOWING DEFECTS:
The telescoping mechanism that opens and closes your chair. The trigger buttons that allow the chair to recline. Zippers that can no longer be opened or closed. Fabric tears that render the chair unusable.

THIS LIMITED LIFETIME WARRANTY DOES NOT COVER THE FOLLOWING:
“Cosmetic Damage” which is defined as scratches, dents, dings, scuffs, stains, color changes, normal wear and tear, technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling by any party which do not impair the functionality of the product. While SUNFLOW products are made of the highest quality material, they are subjected to the natural elements that affect appearance and functionality over time. Any SUNFLOW products sold by resellers who are not authorized retailers. Loss of functionality due to prolonged exposure to water and sand.

We will repair or replace (as applicable) and ship your item back to you within 30 days of receipt.

PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting your personal information and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@getsunflow.com or mailing us at:
SUNFLOW
18 Slope Drive
Short Hills, NJ 07078

SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Google analytics:
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@getsunflow.com or by mail at
SUNFLOW
[Re: Privacy Compliance Officer]
18 Slope Drive
Short Hills, NJ 07078

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