Shipping & Returns

 

What is your return and exchange policy?


Full price merchandise can be returned for a full refund within 14 days of the delivery date. We will accept returns for items in their original unused condition, with all tags attached. A copy of the original invoice must be included with the returned item. Merchandise must be returned in its original packaging. Refunds will be credited back to credit cards 30 days after goods are received and inspected. All sale merchandise is FINAL SALE. We do not accept returns or exchanges on sale merchandise. Upon receipt of returned goods, SUNFLOW reserves the right to deny refund if the merchandise does not meet return policy requirements. Items purchased at any other stores or websites may not be returned to getsunflow.com. Exchange and return policies are subject to change without notice. All returns and exchange shipping is charged to the customer unless otherwise specified on the website for a limited time offer.

How do I make a return?

Please email customerservice@getsunflow.com for a return authorization (RA). Please pack the item securely in its original box, include a copy of your packing list and the RA form. Please print the issued RA number on the outside of the box.

 

Please return the merchandise to:

SUNFLOW
Attn: Returns Department

When will I receive my order?

Your order will ship from our warehouse within 3 business days. Once your order leaves our warehouse, its arrival depends on your shipping method and location. If you choose our free FedEx ground shipping option, your order will arrive within 1-5 business days, depending on your location.

Our warehouse team takes a break on weekends and federal holidays, so orders placed on those days will be shipped the following business day.

 

Where does SUNFLOW ship?

At the moment, SUNFLOW ships to all states in the contiguous United States. If you are interested in ordering SUNFLOW from an area outside the United States, please email hello@getsunflow.com

 

Can SUNFLOW ship to Hawaii, Alaska and Puerto Rico?

SUNFLOW does ship to Hawaii, Alaska and Puerto Rico, however we do not offer free Ground Shipping through FedEx to these destinations.

 

How much does shipping cost?

 

SUNFLOW provides free ground shipping via FedEx for orders in excess of $150.  Expedited options are available for a small fee:

 

Chairs

FedEx 2 Day

Fed Ex Overnight

 

Small Accessories

FedEx 2 Day

Fed Ex Overnight

 

Does SUNFLOW ship to P.O. Boxes?

Unfortunately, we are unable to ship to P.O. Box addresses because we ship with FedEx.